Refund policy
OPTIACC accepts eligible return requests within 30 days after delivery unless a product listing states a different final-sale or DOA-only policy.
Eligible returns
- New accessories must be unused, complete, and in resellable condition.
- Open-box and used gear must be returned in the same condition received.
- Returned items must include any included modules, power supplies, ears, cables, or accessories listed with the item.
Used gear and DOA issues
Used switches, routers, firewalls, access points, optics, and other hardware are sold according to the condition and test notes on each listing. If an item arrives dead on arrival or materially different from the listing, contact us quickly with the order number, photos, serial number when applicable, and a description of the problem.
Non-returnable items
- Items marked For Parts, Untested, Final Sale, or Clearance Final Sale.
- Items damaged by misuse, incorrect power, installation error, or incompatible equipment.
- Bulk lots or special-order items unless the quote states otherwise.
To start a return, contact us at jia@optiacc.com with your order number and reason for the request. Items sent back without approval may not be accepted.
